Our Administration Teams at Dick Lovett are the vital cogs that keep our businesses functioning. These invaluable individuals ensure the smooth running of our dealerships and we would be lost without them!
Administration roles within Dick Lovett are as varied as they are valuable, working across a number of different departments including Sales, Service, Bodyshop and Personnel to name just a few.
Our Sales Administration Teams are the backbone of our Sales Departments. These unsung heroes are constantly working to deadlines (especially at month-end) to ensure our customers receive their new vehicles on time. From ordering stock vehicles and taxing, to invoicing and checking all paperwork is ready in the customer file, our talented Sales Administrators play a crucial role in helping us to deliver an excellent customer experience.
Corporate Sales Administration
Working within the Administration function of our fast-paced Corporate Sales Department requires a multitude of skills, as the job is incredibly varied. Acting as the conduit between the dealership and the end user, they are responsible for arranging test drives, processing vehicle orders, updating customers on the progress of their order, checking cars into stock on arrival as well as arranging customer deliveries.
A keen eye for detail is essential for anyone wishing to work within the Administration function of our busy Service Departments. These dependable individuals are responsible for completing and invoicing vehicle repair orders with accurate costs so that our Service Advisors have the correct information for customer work. They also complete our warranty invoicing and submit all claims to our Manufacturer partners, as well as updating the database on customer service files on a daily basis.
As well as supporting the Bodyshop with accurate and timely administration, our Bodyshop Administrators also have to fulfill the role of Receptionist ensuring all customers receive the highest possible standard of service at all times. As well as preparing and completing final invoicing of repairs in a timely fashion, our Administrators also load the Bodyshop as instructed using the customer appointments system and assist the Bodyshop Manager with the administration of franchise standards requirements and audits.
Our Personnel Administrators are the first line of contact for all members of staff and anyone externally enquiring about careers at Dick Lovett. Therefore a warm, friendly and engaging personality coupled with great communication skills is key for this role. As well as supporting the recruitment process for the Group, our Administrators will compose various staff communications, assist with the preparation of payroll and host our P.R.I.D.E (Personal Role In Delivering Excellence) induction courses for new starters.
The key skills for anyone wishing to join Dick Lovett as an Administrator are:
- Attention to detail
- Excellent organisational skills
- Ability to work under pressure and achieve deadlines
- Good communicator
- Strong problem-solving skills
- Effective at prioritising tasks
- A strong yet friendly personality
If you like what you have read and want to apply for one of our Administration positions, you can view all of the relevant job vacancies we have available below.
If there are not any suitable roles available currently, please use the ‘Register CV’ facility to send us your details and our Personnel Team will contact you as and when a suitable vacancy becomes available.
Inside Dick Lovett
Paul explains the secrets behind delivering a fantastic sales experience for our customers.
From paperboy to Dealer Principal of Ferrari, Matthew explains how P.R.I.D.E was his foundation for growth in Dick Lovett.
Jacqui talks about how she creates a 'First Class' service with her Reception Team at BMW Bristol.
Dick Lovett has grown to become one of the South West's leading automotive retailers, representing a number of the motoring industry's biggest and most prestigious manufacturers. Come and grow with us.