BMW Bookings Advisor

Contact
Sarah Scarth (Personnel Advisor)
Hours
Full Time
Departments
Customer Contact Centre, Service
Salary
£18150 per annum
Benefits
  • A generous holiday allowance (25 days holiday plus 8 days bank holiday)
  • Contributory pension scheme
  • Life assurance
  • Private healthcare
  • On-site staff parking
  • You will also receive excellent training and development from BMW and our Group staff
Closing date
30th June 2019

Vacancy description

Our BMW Dealership in Bristol is looking to appoint a Bookings Advisor to join our team. The successful candidate must demonstrate the ability to deliver the highest standard of customer service in order to meet the high expectations of our customers.

Enthusiasm, a confident self-assured telephone manner and excellent communication skills are essential to this role. The right candidate needs to be computer literate and enjoy being part of a small, personal and highly driven team.

Duties and Responsibilities:  

  • The successful candidate will be responsible for creating outstanding customer confidence in our Aftersales service by ensuring a professional performance and exceptional commitment to customer care
  • The role exists to maximise Aftersales profitability by converting predicted service and routine maintenance event call leads into booked retail hours in our workshops
  • You will operate as a key member of the Service Team working together to achieve department targets, whilst ensuring every customer feels valued and supported by understanding their needs and requirements
  • You will keep up-to-date with all Dealer and Brand offers to maximise customer retention and potential upsell opportunities
  • Log all contact, bookings and customer record amendments accurately on our systems
  • Use every calling opportunity to improve the customer database, establish and record customer contact preferences

Being self-motivated, with an ability to prioritise and multi-task are also key skills that are required to be successful in this role. Previous experience working in a customer contact centre would be beneficial, and this does not need to be motor trade specific.

If you're currently working in a role for a customer contact centre in another industry, be that healthcare or financial services to name but a few, we would very much like to hear from you.     

You will work in a first class environment and receive excellent training and development from BMW UK, and our Group staff.

We look forward to hearing from you. 

An early application is advised.
No agencies please unless otherwise arranged.

We’re fortunate to receive a large response to our adverts every week. You’ll never receive an automated response from us – it’s something that we find too impersonal – and whilst we try to respond to every email, the amount of applications we receive sometimes makes that difficult. Therefore, if you don’t hear from us within 14 days, this means that unfortunately your application has been unsuccessful on this occasion. Please be assured we read every single one and if we think you might be relevant for a future role, we’ll keep your details on our file, and will arrange to contact you should a suitable vacancy arise in the future. Please do not hesitate to contact us should you require any feedback. Thank you.

Location

Dick Lovett BMW Bristol

Dick Lovett BMW Bristol
Laurel Court
Cribbs Causeway
Bristol
South Gloucestershire
BS10 7TU

Apply Online

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Apply By Post

To apply by post, simply forward your CV/Application Form and covering letter to the following address:

Dick Lovett Personnel Department
Gate 1, The Depot
Frankland Road
Swindon
Wiltshire
SN5 8YW